This page explains about the refund policy of products and services purchased from Kumaraswami.com and the parent brand KAS Marketing. All products & services sold via this website or any website containing the Kumaraswami.com brand will adhere to the following policies.
Payment Errors:
If any customer trying to purchase a product on our platform encounters with a payment gateway error, he/she will be eligible for a full refund from the payment gateway. If the customer pays but was not able to complete the automatic transaction process, or if the customer paid twice for the same product, a 100% refund will be issued.
Product Shipping & Delivery:
If Kumaraswami or the KAS Marketing brand fails to deliver the products within a certain time frame, customers are eligible to get a full refund.
Here’s the delivery timeline for each type of product:
Consulting / Digital Marketing Services – Within 30 days of the receipt of the first payment
Physical Products (Books, Pen Drives etc) – Within 20 days of payment
Online Digital Products – Within 7 days of payment.
If we delay delivery of products / services within the time frame as mentioned about, you are eligible for a 100% refund.
Physical Products
Books, workbooks, study materials, pen drives and all other physical products that are shipped via a courier are eligible for a refund if one of the following criteria is met:
Product is not delivered within 20 days of payment
Product is damaged
Product doesn’t work as expected
Refunds based on change of mind, or lack of satisfaction is not eligible.
If the order of the product is cancelled within 24 hours of placing the order, refund will be issued.
The refund is eligible as long as the cancellation is done before the shipment of the product.
Digital Products
Digital products which includes information products, online video tutorials, ebooks, courses, online webinars and so on can have a refund in the following cases:
Digital product is not delivered within 7 days of payment
Refund Policy
We do not accept refunds for digital products as they products are delivered immediately on payment.
Refunds will not be issued after a customer purchases a digital product and wants to immediately get a refund stating vague reasons like:
Purchased somewhere else
Not satisfied with the product (without consuming the product)
Changed mind etc.,
If you have any questions, or want amendments to this policy, please email us at hello@kumaraswami.com
Thank you.
Kumaraswami Shanthosh,
KAS Marketing